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Frequently Asked Questions

If you have any queries not addressed below please contact us.

Who needs to download the MTB app to record the exam?

In normal times if the teacher is in the same room as the candidate then the teacher would download the app and record and submit the exam.  Over this Covid-19 outbreak or if your lessons are normally conducted over webcam then it would be the candidate/candidate’s guardian who would download the app and record and submit the exam with the teacher conducting the exam over webcam.  In order to access the app the candidate/candidate’s guardian will need to sign up as an individual user.  You can enter a free practice exam from the make an entry page, under the category ‘other’ if you would like to test the app for an exam.

What happens if I lose my video connection during an exam over webcam?

With the MTB app recording the exam in the room with the candidate on their (or their parents) device, losing the connection with the teacher for a short period or poor connectivity during an exam is not an issue.  We advise that you tell the candidate to keep the recording running and wait until you have resolved the connection issue and then continue the exam.  Please add a note in the ‘additional notes’ submission field on the app if this has occurred in the exam.

How do I view or print my purchased front cover PDF?

Once you have purchased your exam an email will be sent within a couple of hours containing your personalised pdf front cover.  This can be located as a link at the bottom of the email under order inventory.  If you cannot open this link then try copy and pasting the link address into your address bar on your internet homepage and you will be taken to the online version of your PDF. If you are still experiencing difficulties then contact MTB customer services who can email the front cover to you.

What happens if I have a problem with my exam recording?

Do not panic, most problems can be resolved by contacting MTB customer services who will advise you how to proceed.

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